November 2005 Newsletter
Welcome to the November 2005 Decentrix eNewsletter!
Choices are always good, especially when they are FREE!
Free choice #1: Select your favorite Homepage graphic for your websites:
There are now five (5) options to select from for the main promotional graphic on your DISH Network website home page. You can view the options and select what you would like to have on your site by clicking HERE.
Free Choice #2 - Link your webiste to DISH Network's Technical Support Portal:
Optionally, if you would like a link from your website's SUPPORT page to DISH Network's Technical Support Portal, just let us know. Click here to have this link included in your site --> APPROVAL to add portal link.
www.pocketdish.com is another EchoStar website provided by Decentrix. It was first brought online at the end of September and the site keeps growing and changing. Check back often for more!
We are in the process of creating online self-training modules. This will allow anyone to be trained on various aspects of the website, repeat the course any time and let other employees have the benefit of training. If you are interested in our first online training module, which is focused on Order Processing, send an email to firstname.lastname@example.org.
Order Entry Tool:
DISH Network has developed a sales channel through a program they refer to as their Order Entry (OE) Program. DISH Network's OE application, allows select retailers (typically those with a national presence whose subscriber acquisition is 1,000 or more per month) to enter orders directly into DISH Network's customer account setup applications. OE retailers have the ability to enter customer's information into the application, credit qualify the customer and schedule an installation date with DISH Network Service (DNS).
Decentrix provides an OE "Wrapper" which interfaces to the DISH Network OE tool for both online orders from the website and also orders taken over the phone. Some of the features of this system include:
- Ease of data entry - saves entry time
- Orders are stored in a database for future reconciliation purposes
- For orders placed online, subscriber data is automatically populated, eliminating keying errors
- CSG account numbers are provided
New Spam and Virus Firewall for our clients:
Recently Decentrix implemented a new spam and virus filter called the Barracuda Spam Firewall 200. This system provides complete protection of our email server and provides a powerful solution to eliminating spam and viruses for those of you who use our email services.
Some of you are receiving messages that look similar to the one at left. It's just a reminder to all of us that the Barracuda is doing its job.
Updates and enhancements to your DISH website:
- Latino programming has been changed to text only. The icons have been removed to make the site cleaner and more easily managed.
- On the order page the installation time of 12:00 p.m. has been changed to 12:00 Noon based on a retailer suggestion.
- The home page text has been revised for a stronger value proposition
- New channels as they have been announced have been added.